JOB PURPOSE
Customer Service Representative handles customers’ subscription concerns through email and tickets.
Specific Duties and Responsibilities
The following are the specific duties and responsibilities of the Customer Service Representative.
- Billing Questions and Issues
- Cancellation of orders
- Following up on orders or concerns
- Product Inquiries
- Return and exchange questions and processes
- Return requests for faulty products or size issues
- Refunds for items
- Correcting Shipping errors
- Tracking inquiry
Requirements
- Desire to help customers
- Strong written skills
- Quick learner who can pay attention to detail
- Ability to work well in a team
- 6 months or 1-year prior data entry or CSR experienced
- EP Level Jr - this should focus on the agents writing skills more so than verbal as this is a non-voice account