At Fair Trade Outsourcing, we have a dedicated and well-trained workforce in the Philippines, Ghana, and Mexico to perform a variety of essential customer support and back-office services. Founded in 2016 by Mike Dershowitz, we have grown to five global delivery centers in four countries, and three continents with more offices to open in the coming years across the globe. As one of the fastest-growing BPOs in the US, we allow companies to drive optimal results and elevate day-to-day efficiencies by working with a remote team of professionals.

Our Mission

We are a Fair Trade Outsourcing center company that delivers superior results for clients by valuing our agents, ensuring their safety, and improving their economic welfare.

Our Vision

We seek to reduce global poverty and economic insecurity by creating sustainable middle-class employment, eventually growing a new generation of capital owners from wage earners.

Our Unique Economic & Labor System Delivers Superior Results

We have invested in our teams with fair salaries, health insurance, education, and other essentials to help empower a better and healthier life. We build our agent’s capabilities on their social welfare and economic process, helping them reach their potential, have a positive mindset, and create a high level of ownership. Our unique economic system for managing labor delivers superior results for clients with optimized quality and efficient processes as well as having positive social welfare and economic impact. We pride ourselves on helping reduce global poverty and delivering a safe and positive workplace that provides employees with a high level of work ownership, motivation and recognition.

How Fair Trade Outsourcing Makes an Impact

Impact sourcing is part of our corporate mission and objectives to integrate sustainable outsourcing and turn the contact center industry into a driving force of positive social and economic change. Our focus is on creating new jobs that pay nearly three times the poverty rate and encourage more wage earners into becoming capital owners through education programs, entrepreneurship opportunities and financial planning strategies.

Since 2016 we have impacted over 5,650 people, 140 students, 1,00 agents and 4,500 dependents which is expanding at a rapid rate as we open new offices and create greater job opportunities. Around 60% of our agents are the core income to support their families which highlights the positive social and economic impact that we are delivering to help reduce poverty worldwide.