We are a transnational company with operations in Mexico, Ghana, the Philippines and the United States. Our offices in Mexico are located at Concentro, in Zapopan, Jalisco.

DELIVERY MANAGER

Benefits:

  • Schedule monday to friday 8:00am - 5:00pm (1 luch hour)
  • Salary $25,000 MXN before taxes
  • Food vouchers
  • Saving Fund
  • HMO (Insurance of major medical expenses)
  • 14 days of vacations
  • 13th month payment (You will receive 30 days of "aguinaldo")
  • Referral Program
  • Free parking
  • Payment every friday

Requirements and Skills:

  • Advanced english
  • Proven experience in a Delivery Manager or similar role within the outsourcing industry.
  • In-depth knowledge of service delivery processes and project management.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Results-oriented with a focus on continuous improvement.
  • Proactive problem-solving skills.
  • Bachelor's degree in Business Administration, Project Management, or a related field (preferred).

    Responsibilities:
  • Ensure adherence to project timelines, quality standards, and client expectations.
  • Collaborate with cross-functional teams to optimize delivery processes and resolve challenges.
  • Facilitate communication and coordination between different internal departments.
  • Implement and monitor quality assurance measures to guarantee the delivery of services at the highest standards.
  • Conduct regular reviews to identify areas for improvement in service delivery.
  • Work closely with clients to understand their expectations and address any concerns.
  • Proactively seek feedback and implement changes to enhance client satisfaction.
  • Establish and monitor key performance metrics related to delivery efficiency and client satisfaction.
  • Prepare regular reports for management, highlighting performance and improvement areas.
  • Lead and inspire a high-performing delivery team, providing guidance and support.
  • Foster a collaborative and results-driven team culture.
  • Identify opportunities for process improvements and implement best practices.
  • Stay informed about industry trends and integrate relevant advancements into the delivery process.

We are waiting for you! Apply now to get contacted by the talent attraction team