Job Title: Product Support
*Note: This is a non-voice account.
Job Description:
- Redirecting tickets to other departments
- Basic troubleshooting of technical issues
- Checking and confirmation of account information
- Updating/modifying account credentials
- Resetting interview
- Downloading and uploading videos to the Spark Hire platform
- Facilitating deadline extensions
- Candidate and customer outreach
- Providing any needed information about the platform
Required Skills:
- Good communication and presentation skills
- Friendly and upbeat personality, high energy level
- Willingness to go above and beyond for our customers
- Strong interpersonal skills to work well in a team environment
- Solid writing skills & Strong organizational skills
- Ability to follow directions and complete assignments on time
- Pay huge attention to detail
- Natural ability to build rapport with customers
- Learn new processes and strategies quickly
- Critical thinking to address real-time challenges
- Tech-savvy and quick to adopt new software